Terms and Conditions

1. Nothing contained within these terms affects your statutory rights as a consumer.

By accessing you accept the following terms and conditions of use and the terms and conditions of use of any particular services available on this site:

Information Not a Substitute for Legal Advice

The information provided on this site is for general informative purposes only and should not be relied upon as a substitute for legal advice. Most of the information provided is relevant to Australian law and we make no representation as to its application to international jurisdictions. We recommend that if you have a legal query or problem that you contact any of our qualified legal practitioners for specific advice.

Quality, Accuracy and Security of Information

We will use reasonable endeavours to ensure that the information we provide on this site is accurate and up to date however we accept no liability for reliance on the information provided in this site including loss or damage (including indirect and consequential loss) which you or any third party may incur directly or indirectly as a result of the use of this site.

We reserve the right to modify, edit or delete the information provided on this site at any time in order to improve our services to you or if required by law. All such changes are incorporated in the general terms and conditions of use which apply to you each time you access this site. We encourage you to regularly check our terms and conditions of use and we will advise you of changes where practicable.

Whilst we take all due care and diligence in protecting the security of information on the site, we do not accept liability for damage caused to you by third party interception of the site.

Information Protected by Copyright

All information on this site is protected by international intellectual property laws and as such if you reproduce any aspects of this site without our permission, you may be in breach of those laws. We grant all visitors to our site permission and limited licence to reproduce by any means any aspects of our site for non-commercial uses and for the purpose of general enquiry. Any adaptation, deletion or any other form of alteration of manipulation of the any of the information is an unauthorised use of the information. If you have any queries as to your intended use of the information, please let us know!

We welcome your comments on any aspect of our site.

2. 13004balloons cannot be held responsible for incorrect information supplied by the customer.

3. Claims for products that are delivered damaged must be reported within seven days of delivery date.

4. We reserve the right to substitute your balloon with a similar choice if your chosen balloon is out of stock. Where time allows before despatch we will contact you to give you the option of cancelling the order or accepting the substituted goods. Please note the colour and shape of the additional "bunch selector" balloons may vary to that shown when ordering in some rare circumstances.

5. The average flying time for a helium filled foil balloon is 4-6 days, and in many cases longer, whilst treated latex balloons will last 4 to 5 days.

6. Once the delivery has been duefully delivered at the given address it is no longer the responsibility of 13004balloons. Refunds cannot be given if the balloon is not passed on to the named recipient.

7. If no one is available to accept the parcel when the delivery is attempted the delivery company will try to find a secure place to store it. If this is not possible, they may not be able to re-deliver on the same day. Re-delivery will be made within the timeframe set out by the delivery company and is beyond our control.

8. We are reserving the right to cancel or refuse orders for items offered at an incorrect price. Price and availability information is subject to change without notice.

9. There is no contract between 13004balloons and the customer for an item until 13004balloons accepts the customer order by setting the "Order Processed & Packed" status to "Yes" in the online tracking system available from the 13004balloons homepage. Until that time, 13004balloons is within its rights to not accept or cancel any customer order.

10. Acceptance of payment by Paypal does not constitute acceptance of customer order. Acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time 13004balloons sets the "Order Processed & Packed" status to "Yes" in the online tracking system (whether or not you check this status).

11. If for any reason 13004balloons is unable to dispatch your order a full refund will be given. 13004balloons cannot be held liable for any consequences or costs further than that of the full amount paid for the balloons.

12. By submission of the order the customer accepts these terms and conditions and authorizes 13004balloons through Paypal to take payment for balloons selected.


Hotline: 13004BALLOON, Email:, ABN: 54 073 808 894
*Prices may change without notice

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